Terms of Service SCOTLAND TYRE RESPONSE

Welcome to Scotland Tyre Response. These Terms of Service (“Terms”) govern your access to and use of our website, products, and mobile vehicle services. By accessing our website, requesting a quotation, or booking a service, you agree to comply with these Terms.

1. About Scotland Tyre Response

Scotland Tyre Response is a professional mobile tyre service provider operating throughout Scotland. We specialise in convenient, on-site vehicle assistance for both private and commercial customers.

Our services include, but are not limited to:

• Mobile tyre fitting
• Emergency roadside tyre replacement
• New tyre supply and installation
• Puncture repairs
• Wheel balancing
• Battery replacement and jump-start assistance
• Locking wheel nut removal
• Fleet and commercial vehicle tyre services

We are committed to delivering reliable, efficient, and professional services while complying with all applicable UK laws and industry standards.

2. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

3. Customer Responsibilities

When using our website or booking a service, you agree to:

• Provide accurate and complete contact information.
• Supply correct vehicle details, including tyre size where known.
• Provide an accurate service location.
• Ensure your vehicle is safely accessible for our technicians.
• Cooperate with our team during scheduled appointments.
• Use our website lawfully and responsibly.

Scotland Tyre Response cannot be held responsible for delays or additional costs resulting from incorrect information provided during booking.

4. Products and Services

All products and services offered by Scotland Tyre Response are subject to availability.

While we make every effort to maintain accurate stock information and scheduling, availability may change without prior notice.

We reserve the right to:

• Decline or cancel bookings where necessary.
• Substitute equivalent products where appropriate and agreed with the customer.
• Modify service availability due to weather, safety concerns, supply shortages, or operational requirements.

Images, descriptions, and specifications shown on our website are provided for general guidance and may differ slightly from the actual products supplied.

5. Pricing and Payment

All prices displayed on our website are quoted in Pounds Sterling (£).

Unless otherwise stated, prices include applicable VAT.

Payment may be completed using approved online payment methods or directly with our mobile technicians where available.

By making payment, you confirm that you are authorised to use the selected payment method and agree to the terms of the relevant payment provider.

6. Bookings and Appointments

To help us provide an efficient service, customers must provide:

• Accurate vehicle information
• Correct tyre specifications where available
• A valid contact telephone number
• The precise service location

Appointment times are estimates only.

Arrival times may occasionally be affected by traffic conditions, weather, emergency call-outs, road closures, or other operational circumstances beyond our reasonable control.

We will always make reasonable efforts to keep customers informed of any significant delays.

7. Order Acceptance

Submitting a booking request does not automatically create a binding agreement.

A booking is considered accepted only after confirmation has been issued by Scotland Tyre Response via email, telephone, SMS, or another appropriate communication method.

We reserve the right to decline or cancel bookings where products are unavailable, vehicle information is incorrect, safety concerns exist, or operational circumstances prevent us from fulfilling the request.

8. Limitation of Liability

To the fullest extent permitted by law, Scotland Tyre Response shall not be liable for any indirect, incidental, consequential, or special losses arising from the use of our website, products, or services.

Our total liability for any claim relating to a product or service shall not exceed the amount paid by the customer for that specific product or service.

Nothing within these Terms excludes or limits liability where such exclusion is prohibited under applicable law, including liability for death or personal injury caused by negligence or fraud.

9. Intellectual Property

All content available on this website, including but not limited to:

• Company branding
• Logos
• Images
• Graphics
• Written content
• Website design
• Icons
• Software
• Layout and visual elements

is owned by or licensed to Scotland Tyre Response and is protected by copyright, trademark, and other intellectual property laws.

No material from this website may be copied, reproduced, distributed, modified, published, or used without prior written permission.

10. Acceptable Use

Users of our website agree not to:

• Use the website for unlawful purposes.
• Submit fraudulent or misleading booking information.
• Attempt to gain unauthorised access to our systems.
• Upload malicious software, viruses, or harmful code.
• Interfere with the operation or security of the website.
• Abuse, threaten, or harass our employees or representatives.
• Misuse contact forms or submit spam.

We reserve the right to suspend or permanently restrict access where these Terms are breached.

11. Website Availability

We aim to keep our website available and functioning at all times.

However, uninterrupted access cannot be guaranteed.

We may temporarily suspend access for scheduled maintenance, software updates, security improvements, or technical issues without prior notice.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, process, and protect your personal information in accordance with applicable UK data protection legislation.

13. Changes to These Terms

Scotland Tyre Response reserves the right to update or amend these Terms of Service at any time.

Any changes become effective immediately upon publication on this website.

Your continued use of our website or services after any updates constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms of Service, our products, or our mobile tyre services, please contact the Scotland Tyre Response team using the contact information available on our website.

We are committed to providing prompt assistance and excellent customer support.