Privacy Policy SCOTLAND TYRE RESPONSE

At Scotland Tyre Response, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase products, or book our mobile tyre and roadside assistance services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, place an order, request a quotation, or book a service, we may collect:

• Full name
• Billing and service address
• Email address
• Telephone number
• Vehicle registration and vehicle details (where applicable)

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store or have access to your complete payment card details.

Website Usage Information

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referral source

This information helps us improve our website and customer experience.

Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyse website traffic
• Measure marketing performance
• Deliver relevant advertising

You can manage or disable cookies through your browser settings.

2. How We Collect Information

We collect information through:

• Online booking forms
• Contact forms
• Quote request forms
• Checkout pages
• Telephone enquiries
• Email correspondence
• Cookies and website analytics
• Third-party services such as Google Analytics

3. How We Use Your Information

Your information is used to:

• Process orders and service bookings
• Provide mobile tyre fitting and roadside assistance
• Deliver products and services
• Respond to enquiries and customer support requests
• Improve our website and services
• Prevent fraud and maintain website security
• Send promotional offers and marketing communications (only where you have given consent)

4. Sharing Your Information

We respect your privacy and do not sell your personal information.

Your information may be shared only with trusted third parties where necessary, including:

• Payment processing providers
• Delivery and courier companies
• Website hosting and technical service providers
• Marketing platforms (where consent has been provided)

We may also disclose information if required by law or to protect our legal rights.

5. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders or service bookings
• Comply with legal and tax obligations
• Resolve disputes
• Maintain business records

Marketing information is retained only while you remain subscribed to our communications.

6. Data Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.

These measures include:

• SSL encryption across our website
• Secure payment processing
• Restricted access to customer information
• Regular website security monitoring

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

Under applicable UK data protection laws, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data where applicable
• Object to certain types of data processing
• Withdraw marketing consent at any time
• Request a copy of the personal data we hold about you

To exercise any of these rights, please contact us using the details available on our website.

8. International Data Transfers

Scotland Tyre Response primarily provides services within the United Kingdom. Where data is processed by third-party providers located outside the UK, we ensure appropriate safeguards are in place to protect your personal information.

9. Children’s Privacy

Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that such information has been collected, it will be deleted promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. Any updates will be published on this page with immediate effect.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how we handle your personal data, please contact the Scotland Tyre Response team through the contact details provided on our website.